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| Demand Solutions Group (DSG) is a strategic business solutions provider enabling organizations to quickly and cost effectively achieve objectives by using On Demand software applications. |
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| CUSTOMERS ON DEMAND |
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| > Educational Company Selects a New CRM |
> Software Company Consolidates ERP, CRM Systems |
| Business Objective: 10 year old educational software company needed to replace an aging, unsupported Vantive CRM solution. The CRM solution was the center of the sales, order management, contract management, account system of record and support solution. The company needed assistance identifying needs, understanding opportunities for improvement and selecting a new CRM solution. |
Business Objective: A software company that develops, markets, and sells value-added solutions and services including enterprise grade virtualization infrastructure solutions needed to support its overall growth. In order to do this the company replaced two non-integrated systems with NetSuite for its ERP, sales force automation, customer support, and partner management needs. |
| Time to Value: 6 weeks |
Time to Value: 8 weeks |
| Solution: Best Practices CRM Selection Criteria, Unique CRM Selection Criteria, Areas for Business and Systems Improvement, Selected CRM Solution |
Solutions: NetSuite with Advanced Finance, Revenue Recognition, Advanced Billing |
| Industry: Software |
Industry: Software |
| Value Derived: DSG conducted a series of workshop interviews to review business practices, process and procedures. DSG then leveraged their existing best practices selection criteria and added unique company selection criteria determined from the workshops. In addition, DSG identified areas for business improvement through the application of technology, streamlined processes and/or organizational changes. |
Value Derived: DSG simplified its overall systems infrastructure to support all of the operational components of the business. Order processing was tuned and integrated with a high volume VAR order processing solution through EDI. Salesforce.com and QuickBooks data were imported. Lead and opportunity management were tailored to meet the workflows and states of the company. |
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| > Talk to a DSG On Demand Specialist to learn more... |
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| INDUSTRY TRENDS |
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| > NetSuite announces SuiteFlex: The Ultimate Platform for Business Process Customization. |
| SuiteFlex is the technology platform for customization, verticalization, and business process automation within NetSuite. SuiteFlex gives customers, partners and developers all the tools they need to easily customize all aspects of NetSuite. more > |
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| > NetSuite announces PRM+ which breaks the final barrier to making selling partners a fully |
| integrated part of the sales process by extending crucial ERP functionality to a Partner Relationship Management system more > |
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| > SalesForce.com announces APEX: the first on demand programming language and |
| platform, and represents a powerful new tool for developers interested in building the next generation of business applications. more > |
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| > SalesForce.com releases Unlimited Edition. Unlimited Edition is SalesForce.com's |
| flagship solution for maximizing CRM success and The Business Web — and extending it across the enterprise. more > |
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| > Industry insider review of RightNow 8. more > |
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| > RightNow Wins Three Top Awards from CRM Magazine. more > |
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| > Contact a DSG On-Demand specialist to discuss how these announcements can help your business... |
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| DID YOU KNOW? |
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| > Use NetSuite SuiteFlex Server Side Scripting to Automate Daily Tasks |
| With the recent release of SuiteScipt (server side scripting) customers now have the ability to customize their business process beyond standard NetSuite functionality.
For example, customers can now have a task automatically created each time a sales person creates a new lead. This way the sales person is automatically reminded to call the new lead within a specific time frame.
SuiteScripting runs on NetSuite's servers as opposed to the client's web browser. This way running the scripts does not slow performance. |
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| > Salesforce.com Mail Merge Functionality |
| Mail Merge is an underutilized tool inside of Salesforce.com. It shouldn't be. Mail Merge is a powerful feature that integrates live Salesforce.com data into Microsoft Word templates. You can use Mail Merge on standard and custom objects. With Mail Merge you can create attractive quotes, marketing letters, case updates etc that you can send to your customers. Mail Merge can help you automate tasks that often take a degree of manual effort. For example creating a good looking quote out of Salesforce.com is often the 'carrot' to help get your sales reps using and updating tool regularly.
To create a Mail Merge template, download and install the Salesforce.com Office tool. Use the tool to insert the mail merge language into your new document template. Your document template will ultimately pull Salesforce.com data out of Salesforce.com. After your document is formatted to your specification, upload the document into Salesforce.com: Setup/Administration Setup/Communication Templates/Mail Merge Templates. After the document is uploaded, run the mail merge from the Mail Merge button on the Activity History Related list on your specified object. |
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| > NetSuite customers contact a DSG On Demand specialist to discuss how to best apply SuiteScript...
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| DSG ON DEMAND LIBRARY |
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| For the benefit of DSG customers we have accumulated some of the best white papers and webinars for on demand business applications. This month we are featuring: |
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| > On Demand vs. On Premise TCO Comparison |
| Finally, a head to head, unbiased total cost of ownership comparison proving that On-Demand is 50% less expensive than On-Premise. Yankee group delivers an easy to understand framework and data for comparing the two approaches. Download Now |
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| > NetSuite is SAP for the Rest of Us |
| In-depth discussion on how NetSuite enables customers to avoid the strategic design flaws of traditional ERP systems. Three former SAP customers talk about why they migrated to NetSuite. Download Now |
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| > For more free white papers and webinars visit the DSG On Demand Library... |
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| CONTACT DSG |
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| Which On-Demand software application is right for your business? Discuss your strategic options with a DSG On Demand Specialist... |
| > tel: +408.655.2600 |
| > fax: +408.521.0376 |
| > Email Sales |
| > Email Support |
