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| Demand Solutions Group (DSG) is a strategic business solutions provider enabling organizations to quickly and cost effectively achieve objectives by using On Demand software applications. |
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| CUSTOMERS ON DEMAND |
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| > SilverPeak Systems, Inc. |
> Brownie's Digital Imaging |
| Business Objective: SilverPeak, a WAN acceleration company, needed to replace their manual/desktop systems for sales and support which included, return material authorization (RMA) and tracking demonstration units. The sales team wanted an implementation done rapidly with little to no impact on current activities. |
Business Objective: Brownie's needed a solution that would dramatically improve operational efficiencies and streamline decision making in their small format and color reproduction business. The solution needed to provide customer service agents with real-time job status, operational procedures, and information dashboards at the customer, job and branch level. |
| Time to Value: 2 months |
Time to Value: 5 months |
| Solution: SalesForce.com |
Solutions: NetSuite Advanced ERP, CRM |
| Industry: Data Communications |
Industry: Reprographics |
| Value Derived: DSG tailored Salesforce.com to meet SilverPeaks' unique needs beyond the normal out of the box Opportunity and Case Management capabilities provided. SilverPeak's sales executives, support team and pre-sales team can now track on-site demo units and get them quickly to potential customers, and complete RMA requests with 100% accuracy. Using best in class On-Demand practices, DSG enabled SilverPeak to recognize dramatic business effeciency gains in 2 months. |
Value Derived: DSG tailored NetSuite to support Brownie's improved job controls and processes using reprographic standard square footage transactions. Brownie's can now tell customers the exact status of their job, ensure efficient job processing with no orphaned jobs and monitor the pulse of the business - all through real-time management dashboards. |
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| > Talk to a DSG On Demand Specialist to learn more... |
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| INDUSTRY TRENDS |
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| > NetSuite released its third generation partner relationship management (PRM) solution, |
| called PRM+. The new breakthrough capabilities include partner commissions and collaborative order management. more > |
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| > ViewSonic® implements NetSuite for partner relationship management. Using NetSuite, |
| Visual Display Industry Leader Allows Thousands of Partners 24/7 Self-Service Access to Manage End-to-End Business. more > |
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| > NetSuite Adds Keyword Marketing Module for Google Adwords and Yahoo!
Sponsored |
| Search. more > |
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| > Procter & Gamble Applies RightNow to Deliver Superior Consumer
Experience. more > |
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| > Introducing RightNow 8™. RightNow is taking CRM to the next level by delivering |
| Marketing, Sales and Customer Service solutions focused on delivering
superior customer experiences across the frontlines of your business to improve customer loyalty, increase profitability and drive competitive advantage. more > |
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| > Care Rehab, manufacturer of products for physical therapy and rehabilitation, |
| uses automated inventory management to keep in good standing with the FDA using Salesforce.com. more > |
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| EVENTS, PROMOTIONS, ETC. |
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| > Webinar: Mastering the CEO's Killer App -- The Executive Dashboard |
| Increase your business decision-making prowess through the real-time visibility that dashboards provide. NetSuite CEO, Zach Nelson, demonstrates the power of the dashboard for corporate decision makers. In this "must attend"session, learn how to leverage NetSuite's new and improved dashboards to provide a richer than ever graphical view of your corporate data. Register Now |
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| DID YOU KNOW? |
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| > NetSuite Approval Routing |
| Using NetSuite's approval routing, companies can ensure expense controls are followed and day to day business processes are streamlined.
NetSuite enables typical functions, such as Employee Purchase Requests, Expense Reports and Time Tracking to be tracked via the Employee Center.
For instance, with Approval Routing, you can set supervisor approval limits so all requests for purchase are signed off at the proper control level. This functionality exists for purchase requests, expense reports and time tracking. |
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| > Enhanced Keyword Searching in NetSuite |
| By enabling popup searching with keywords, search results for popup lists will include all keywords used, as opposed to entire entity names.
This enhances searches as the user can type in a keyword to bring up results as opposed to the entire record name. For example, without this feature enabled the user would have to type in an entire item name in a search field such as 'Widget 123'. With this feature enabled the user could type 'Wid' and all items that contain the keyword 'Wid' will be returned. |
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| > NetSuite customers contact a DSG On Demand specialist to discuss how to best apply this approval process... |
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| NEW DSG CLIENTS |
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| CONTACT DSG |
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| Have you created a multi-year business applications strategy? Discuss our DSG Roadmap Solution with one of our Management Consultants... |
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> tel: +408.655.2600 |
| > fax: +408.521.0376 |
| > Email Sales |
| > Email Support |
