ServiceCloud is the future of customer service and provides faster, more responsive service across every channel — from the call center to the social Web. ServiceCloud is the platform for modern customer service, featuring everything from “knowledge as a service” to Twitter integration.

The benefits of ServiceCloud include making your service agents more productive; helping to reduce service costs and making the most of burgeoning social support channels to empower informed service agents and customers through real-time service conversations. Here’s how ServiceCloud gets your company to the next service level:

• Analytics - What you don’t know CAN hurt you. Get the insight you need to keep your customer service operation performing at its best.
  
  
• Approvals and Workflow - Nothing should impede the momentum of your service efforts. With these tools, you can eliminate any barriers in your service processes.
  
  
• Call Center - Get everything you need for a productive call center and happy service agents. And all of it as easy to use as your favorite website.
  
  
• Chatter - Transform the way your agents collaborate across your entire company with Chatter.
  
  
• Community - Your customer community has some great answers and ideas—use them.  
  
  
• Contracts and Entitlements - Give every agent instant visibility into customer entitlements and service level agreements to ensure each customer gets the best service possible.
  
  
• Customer Portal - Today’s Web-savvy customers expect a lot out of customer self-service. Like rapid-fire answers and vibrant community conversations. 
  
  
• Email - It’s easy to provide lightning-fast service when you have these email tools at your fingertips.
  
  
• Knowledge - Deliver the right answer the first time—everywhere.
  
  
• Live Agent - Do your customers hate to wait? Deliver real-time service with integrated chat.
  
  
• Mobile - Great service goes well beyond the call center. Deliver it from any location on any device.
  
  
• Search - Help customers find answers the first place they turn: their favorite search engines.
  
  
• Social - Wherever your customers are, you’ll be there. Join the conversation in Web communities like Twitter and Facebook.